Custom embroidery orders typically have a turnaround time of 2 to 3 weeks from the date the order is placed.

Yes, we do—whenever our production schedule allows! However, because embroidery is a precise, time-intensive process, the following rules apply:

Rush Fees: Orders required sooner than our standard turnaround (10–14 business days) are subject to a rush fee starting at 50% of the total order cost. (READ OUR "NO-NONSENSE" RUSH POLICY)

Availability: Rush availability depends on our current machine queue and blank garment stock.

Shipping: Any expedited shipping costs from our suppliers to get your specific garments in-house will be added to your invoice.

Hard Cut-off: We do not accept rush orders with a turnaround of less than 3 business days to ensure we never compromise on the quality of your stitch work.

Because your items are custom-made specifically for you, we do not accept returns or exchanges.

• Sizing: We provide size charts for all apparel. Please review them carefully before ordering, as we cannot offer refunds for items that do not fit.
• Errors: If there is a physical defect in the garment or a clear error in the customization that differs from your approved proof, contact us within 48 hours of delivery. We will make it right.
• You may cancel your order within 24 hours for a full refund, provided we have not already purchased your blank garments or started the digitizing process.
• After 24 Hours: If we have already ordered your items from our warehouse, a 25% restocking fee will be deducted from your refund.
• After Proof Approval: Once you approve the digital design proof, the order is locked into production and cannot be canceled or refunded.
  
  

You can easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.